Retry Activation is now available for machines with ACM
ACM Retry Activation
For activation retry to succeed your machine needs to be in an area with good GPS and phone coverage. If the activation exceeds the time frame for a second time, deeper investigation is required
Upon login the pending activation alert are displayed for review under Dashboard – Tasks – Select “View machines”
Connect will display the machine(s) which have failed the activation. Select the machine.
Under the tab Telemetry device –
Device Status, right next to the activation status the “Retry activation” button
After selecting the “Retry activation”, confirm after reading the instruction notes.
The Device status will change to Activation – In progress
Once the activation is complete, the Device status will be Activation – Active.
Note: This button will only show if the activation failed due to the machine expiring the 8 day window.
If unit continues to fail, is due to another issue and the dealer needs to contact technical support.