How to?

How to add a machine to your Connect fleet

1. Select machine

  1. Start from My fleet / My machines*
  2. Select ‘Add Machine’
  3. Enter machine VIN and select ‘Search’.
  4. The machine model should auto-populate. If doesn’t, select it manually and confirm to move to step 2.

*Machines can also be added via Subscriptions

2. Select service center

  1. Select your country from the list
  2. Identify your local dealer service center from the list and confirm
  3. Check the service center address and contact details to verify your selection
  4. Select ‘Select service center’ to move to step 3.

3. Summary

  1. Use the summary statement to verify your machine details, service center selection and subscription plan.
  2. Select ‘Subscribe’. The subscription request will then be sent to your dealer for approval.


Machine data will be visible when:
  1. Your dealer recognizes and accepts the subscription request and;
  2. The telemetry device is activates and data is received.

The machine must run for an extended period following this subscription request to activate the device and send data.

How to restart the ACM activation process

How to share a machine

Allow other Connect users to view your machine information by sharing access.

  1. Select My fleet
  2. My Machines
  3. Select machine to share
  4. Select ‘Sharing’
  5. Enter email of the user account to share with and select ‘Add’*

The sharing symbol identifies machines in your fleet that you have shared.

The shared machines are found in the ‘Shared with me’ list in the recipients account.

* The recipient email address must be linked to an active Connect user account. The machine will show in the ‘shared with me’ tab in their account.

How to change a machine name

Make it easy to identify a machine in your fleet by changing its display name.

  1. Start from My fleet / My machines
  2. Select machine requiring name change
  3. Select ‘Information’ tab
  4. Select ‘Edit information’
  5. Enter new name
  6. Save changes

How to change ownership?

Delete a machine from your account to make it discoverable for registration by another user*.

There are two stages to deleting a machine for a change of ownership.

1. Cancelling the subscription

  1. Select subscriptions screen from the menu
  2. Open the subscription state information box of the machine you want to unsubscribe
  3. Click ‘Cancel subscription’
  4. Verify the VIN number of the machine you want to unsubscribe. Enter a reason for cancellation and click Cancel subscription.
  5. Click Yes to confirm unsubscribe

2. Removing a machine from the account


  1. After cancelling the subscription, go to ‘My Fleet’
  2. Select the machine that shows ‘No active subscription’ to expand the machine information.
  3. Select ‘other options’
  4. Click  ‘Remove machine from account’
  5. Confirm machine details and click ‘Remove’
  6. Click ‘Yes’ to confirm removal

The machine will now be available for registration by the new user by following the instructions on – “How to add a machine

* The new user will not see any historic data as data is deleted when the machine is removed.

How to understand service alarms

Service alarms indicate that your machine may need attention and help identify the issue and severity.

Indicates one or more alarm occurrences within the last 72 hours*

Select a machine and select the ‘Alarms’ tab (1) to expand the alarm history list, as shown*

Alarms are classified according to severity, and the number of occurrences are listed next to the classification code (2)

Time stamps show the first and last occurrence (3)

Select  for further description and full details of the alarm


Service code classification

 Most severe

 Least severe

* Alarms remain in the history list for 72 hours from last seen timestamp, but can be cleared sooner or held longer by the service centre during investigation.